Reference

How We Handle Your Account Information

We collect what's needed to run your account, process deposits through bKash, Nagad and Rocket, and keep your lobby access secure. This policy explains what we gather, how we use it, and the choices you have.

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bd 96 How We Handle Your Account Information
DATA PRACTICES

How We Protect and Use Your Information

We built our account system around Bangladesh payment habits and the privacy expectations that come with handling bKash, Nagad and Rocket transactions. Every piece of data we collect serves a specific operational purpose, and we apply industry-standard encryption to payment details and login credentials.

Payment Security

When you deposit through bKash, Nagad or Rocket, we store only the transaction reference and amount, not your wallet PIN. Withdrawal requests trigger a verification SMS to the mobile number on your account before we release funds.

Cookie Use

We use session cookies to keep you logged in as you move between the lobby, live tables and sportsbook. Analytics cookies help us understand which game categories players in Dhaka and Chittagong prefer so we can adjust the layout.

Account Access Logs

We track IP addresses and device fingerprints to flag unusual login patterns. If someone tries to access your account from a new device, we send a verification code to your registered mobile before allowing entry.

Data Retention

Transaction records stay active for the period required by Bangladesh financial regulations in eligible regions, then move to archive storage. You can request deletion of marketing preferences and game history that aren't tied to compliance requirements.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review what information we hold, request a correction, or ask us to delete data we're no longer required to keep, reach out through any of these channels. We respond to data requests within the timeframe set by local privacy regulations in eligible regions.

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Account Settings

Log in and head to your profile page to update contact details, change your password, or review recent login activity. The settings panel also shows your current wallet preferences for bKash, Nagad and Rocket.

Live Chat

Open the chat bubble in the bottom corner of any page to speak with our support team about data access, correction requests, or account security questions. Chat is the fastest route for urgent privacy concerns.

Email Privacy Team

Send detailed data requests or formal deletion inquiries to our privacy contact address. Include your registered mobile number so we can verify your identity before processing any request that touches account information.

Privacy Policy Questions

We collect your mobile number, email address, and date of birth to open your account. When you make your first deposit via bKash, Nagad or Rocket, we also store the transaction reference and wallet details needed to process future withdrawals.

Yes. Log in and visit your account settings to review your profile details, payment history and recent login activity. For a complete data export including archived records, contact our privacy team through live chat or email.

We use your bKash, Nagad or Rocket details solely to process deposits and withdrawals. Payment data stays encrypted in our system and we never share wallet credentials with third parties or use them for marketing purposes.

We share transaction records with payment processors to clear bKash, Nagad and Rocket transfers, and with regulators when required by Bangladesh law in eligible regions. We don't sell your information to advertisers or data brokers.

Active account details remain accessible while your account is open. Financial records are retained for the period required by local regulations, then archived or deleted. Marketing preferences and game history can be removed on request if they're not tied to compliance.

Yes. Request account closure through live chat or email, and we'll remove your personal identifiers. Transaction records required by Bangladesh financial law in eligible regions will be archived rather than deleted, but they'll no longer be tied to your name or contact details.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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